REFUND & CANCELLATION POLICY

1. CANCELLATION & REFUND WINDOWS

Course cancellations and refund eligibility depend on the timing of your request relative to the course or batch start date:

• 72+ Hours Before Batch Start: Eligible for a full refund (100%) minus any unrecoverable third-party payment gateway transaction fees (typically 2–3%).
• Within 72 Hours of Batch Start: Eligible for a 50% refund of total fees paid, or a non-refundable 100% credit notes with 1 year validaity toward a future batch.
• After Batch Commencement / Class Start: Course fees become strictly non-refundable once live instruction, batch access, or official classes have begun.

  However, if a student provides advance written notice along with valid, verifiable reasons for dropping out, Athovia Management may, at its sole discretion and as a goodwill gesture, offer a partial credit voucher or discount toward a future course enrollment. Such courtesy adjustments are non-transferable, non-encashable, and subject to administrative approval.

2. BATCH TRANSFERS & RESCHEDULING

If you are unable to attend your scheduled cycle, you may request a batch transfer instead of cancelling:

• Students may request up to two (2) free batch transfers to a future cycle, subject to seat availability and administrative approval.
• Transfer requests must be submitted to info@athovia.com at least 72 hours prior to the original batch commencement date.
• Transfers requested beyond the permitted two attempts, or with less than 72 hours' notice, may incur an administrative re-allocation charge of up to 10% of the course fee.

3. NON-REFUNDABLE ITEMS & SERVICES

The following digital assets and services are strictly non-refundable once accessed, issued, or completed:

• Diagnostic assessments and mock evaluations once initiated or completed.
• Downloaded or accessed proprietary course materials, worksheets, and resources.
• Third-party examination registration fees, official test vouchers, or external booking charges handled on your behalf.
• One-on-one custom tutoring or orientation sessions once delivered by a Trainer.

4. CANCELLATION BY ATHOVIA

Athovia reserves the right to cancel or reschedule a scheduled batch due to low enrollment, instructor unavailability, or unforeseen operational issues:

• In the event Athovia cancels a course prior to commencement, students will be offered the choice of a 100% full refund or immediate transfer to an alternate batch at no additional charge.
• If a batch is interrupted mid-way by Athovia, a prorated refund corresponding to the unfulfilled training hours will be provided.

8. HOW TO REQUEST A REFUND

To initiate a cancellation or refund request, please follow these steps:

1. Send an email to info@athovia.com with the subject line Refund Request - [Your Name] - [Order/Course Name].
2. Include your registered email address, transaction reference/receipt number, and reason for cancellation.
3. Approved refunds will be processed back to the original payment method used during checkout within 5 to 7 business days.

9. CONTACT US

If you have any questions regarding this Refund & Cancellation Policy, please contact our support team: